Payment

Cash payment after transportation service for most cases.

Online payment

PayPal (for both PayPal member & non-member)

 The ways for using PayPal:

 Way 1(non-PayPal member)

 We will send you an email to offer you secure online payment by using Master card, Visa, American Express after you decide to reserve our car.

 Way 2 (PayPal member)

Simply click the bottom "pay now", then you will brought to the PayPal and show you the way to work on it.

 It is not necessary to become a member of PalPal to use the service, though the membership is free.

 Our Paypal account is:

carrentalsbeijing@gmail.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 When you receive a mail from carrentalsbeijing@gmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it asking for the one USD advance payment, you need to make sure which come from this account.

 Notice: Should you pay all the rental fee through PayPal, 4% transaction fee should be added. It is on your own

 Bank transfer/Bank wire

For individual bank transfer

Western Union

If there's a Western Union office in the place where you live, it will make things easier and faster.

The information required by Western Union transfer is as

follows:

Receiver/Destination:

City: Beijing

Country: China

 After you successfully send us the money, please tell us the full name of the remitter, sum of money, details of your address, and the Money Transfer Control Number given by Western Union (MTCN number)

 Notice: Service commission will be charged by your bank. It is on your own.

 For business/company/organization bank transfer

For international organizations or international companies who do the bank transfer from oversea or China, please remit to the following account:

 Bank transfer information:

 Company name: Bei Jing Hao Xing Qi Che Yun Shu Dui

 Bank account number: 100701040004055

 Bank name: Agricultural Bank of China, Beijing Zhou Kou Dian Branch

 Bank address: Zhou Kou Dian, Fangshan District, Beijing, China

Post code 102451

 SWIFT code: ABOCCNBJ010

Intermediary banks:

1. Bank of America NT & SA, New York, USA. SWIFT code: BOFAUS3N

2. Wachovia Bank, New York, USA. SWIFT code:PNBPUS3NNYC

3. Citibank N.A. New York, USA. SWIFT code: CITIUS33

4. Bank of New York, New York, USA SWIFT code: IRVTUS3N
Cancellation refund

No prepayment is required. If you want to cancel your reservation of the with driver car rental, just contact us and let us know your decision in advance.

Alteration of itinerary

Personally U itinerary

1.1 Freedom in choosing a destination

At Haoxing, it is the customer who decides the itinerary. What we do is that we are 100% sure we know where you want to visit no matter it is Chengde Summer Resort or Mongolia Saihanbu Forest.

 1.2 Familiarity with English name of Chinese location

 At Beijing, there are some oversea visitor named place, which have no Chinese name or have a Chinese, but it is not know by Beijing local. Haoxing, which in the oversea visitor car rental business for more 20 years and know these place well. Either it is a new location just gain its popularity or a location well known to only certain group of foreigners. We will take you to your destination for sure.

 1.3 Confidence on your arrival at your personally designed location

 Our dispatchers always double check and confirm with our customer before your start your trip.

For those really unfamiliar locations in the narrow alley, we send our driver to visit in advance.

 1.4 Total freedom

 You choose you car, your driver, design your own personalized itinerary.

 We follow your instruction, drive and take you safely and efficiently to your designed locations. That is what we do.

Insurance

Motor vehicle damage insurance

Driver & passenger accident insurance (with the total risk of RMB 10,000 Yuan each seat per year)

The compulsive traffic accident (with the total risk of RMB 60,000 Yuan),

Third party liability insurance (with the total risk of RMB 200,000 Yuan)

Excluding deductible insurance 

Communication

 Mobile concerige

1.1 Meet your mobile concierge at very beginning

 When you start to contact Haoxing.com either through email or direct phone call, this dispatcher become your own mobile concierge. He/She takes the responsibility of taking care of your car rental from very begging to the very end. In the following process, either it is about destination information gathering, or plan change, special requirement, or your driver selection and driver performance survey, your dispatcher (mobile concierge) is always at your disposal. And in your following up car rental, it would be the same dispatcher (your mobile concierge) and same driver who serve you. If possible we even arrange the same car or van for your service.

 1.2 Your mobile concierge in your car rental

 During your car rental, you might need lots of assistance from your dispatcher (mobile concierge). At any time and any place, your mobile concierge is at your disposal either for an on call translation, or new location on line searching.

1.3 Your mobile concierge after your car rental

 Your dispatcher is responsible to ask your evaluation on the driver's performance, solve any possible problem in the customer's trip (e.g. lost your belonging somewhere in the trip),

Your car rental is kept in your mobile concierge file for your next car rental service, either for your family member or your customers. You already know what level of service you can expect by the same driver, same dispatcher and same car/van.

 1.4 The second time car rental

 Haoxing dispatcher, driver and our customer already know each other and become friend through the time they spend together. We are more than happy to meet and serve our old friend and shoulder the responsibility to take well care of our customer's family member or friend. We do our best to meet customer's expectation on us.

Dispatcher on call 

2.1 24 hours * 7 days availability

We provide a cell phone for our car rental customer for an easy communication between your dispatcher and customer.

The dispatcher (your mobile concierge) is at your disposal 24 hour* 7days

 2.2 Caring and responsible attitude

At Haoxing, customer is our number 1 priority. Chauffeur team and dispatcher team is the 2nd priority. Manager is the last one.

It is through customer's word of mouth, we become what we are now. It is our driver team and dispatcher team joint effort brings more customers to us.

 We care our driver's and dispatcher's family and their daily life. The driver and dispatcher take well care of our customer.

 2.3 Come to spot for assistance

 At certain case, both driver and customer find it difficult to clear out the problem which arise unexpectedly, our dispatcher will come to spot to solve it.

 Liability and responsibility